Oak Orchard Health Patient Portal: Control your health care right online

To improve patient care, Oak Orchard Health has moved to a single medical record system. The patient portal names have stayed the same for now and the technology is the same with each system. 

If you haven’t tried using a patient portal, now’s the time to see how easy it is to get free, secure access to your personal medical records or request a medication refill any time, day or night with either the Pembroke or Oak Orchard Health Patient Portals. These websites—available in English and Spanish—give you access to your health information, allow you to request a refill, so you always know where you stand—and what your options are.

Set up your account easily.

If you have an email address and you are at least 18 years old, all you have to do is give your email address to a staff member to register. Or call (585) 637-3905.

Login here after you’re registered.

Go directly to our Patient Portal by clicking the login button, and enter your username and password. Be sure to bookmark or add the site to your favorites in your browser for quick access later.

Change your username.

Your email address will be your username, but you can change your username to something different. Just let us know and we’ll update it for you while you’re in the office or call (585) 637-3905. After you’ve changed your username, you’ll get an email with the new username and a temporary password within 24 hours. Or, front desk staff can print out your username and temporary password while you’re in the office.

Get the app.

Download the Healow app on Google Play or the Apple Store. Once the app is installed and running, it will ask you for a “practice code,” and that code for Oak Orchard Health is ACJFAA.

Get help logging in.

For help, please go to the Contact Us page and submit your request here. Be sure to select the Patient Portal topic so you’re answered promptly.

Make sure your medical records are correct.

If you have questions about your medical records or see a possible error please go to our Contact Us page and submit your question.

NOTE: The Oak Orchard Health Patient Portal relates to services provided at Oak Orchard Health ONLY and does not include health information from any other health-care facilities.