Access to services

Oak Orchard Health is here to make sure everyone in our community can access our health care services. We offer services that connect people to health care with dignity and respect, regardless of circumstance. That means providing equal access to quality health care regardless of age, sex, color, ethnicity, national origin, or the ability to pay. We receive HHS funding and have Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Your rights

Empowered patients are ultimately healthier patients. We empower our patients in part by informing them of their rights involving how they access health care. Here’s a look at what we provide.

  • Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters.
  • Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages

if you need any of these services, just let us know when your scheduling your appointment.

Keep us accountable

If you believe Oak Orchard Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email. 

Postal mail:

Risk Manager
Oak Orchard Health
300 West Ave.
Brockport, NY 14420

(585) 637-3905 ext. 325

Fax:(585) 637-4990


If you need help, call and ask for our Risk Manager.

Filing a civil rights complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal, available at this website.

Or by mail or phone at:

US Department of Health and Human Services
Office for Civil Rights
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC20201

1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available here

Make your future wishes known now

There may be a time when you aren’t able to speak for yourself. To make sure you get the medical care you want, if that day comes, we offer advance care planning. This allows you to tell your family and your doctors what your wishes are during a medical crisis. Download and fill out the forms from the link below and give them to your provider.  If you need help filling your forms out, we have trained staff ready to support you.

Notice of Non Discrimination:

Oak Orchard Health is proud to provide quality health care to all in our community. Oak Orchard Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Oak Orchard Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


Helpful Links

Log into our portal by clicking the button below. Enter your username and password and be sure to bookmark or add the site to your favorites in your browser for quick access later.

If you need more information about our Patient Portal click here.

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