Compliance and Risk Reporting
We Value Your Input at Oak Orchard Health
We prioritize your care and appreciate your feedback. If you believe Oak Orchard Health has failed to provide acceptable service or discriminated on the basis of race, color, national origin, age, disability, or sex , you can file a grievance in person, by mail, fax, email or via the hotline. There are several ways for you to communicate your concerns to our Compliance and Risk Department:
Call Us
- Hotline: 1-877-766-6242
- Risk Manager: Kristen Fitzgerald at 585-637-3905 x 2052
- Fax Number: 585-637-4990
Email Us
- Mrivas@oochc.org – Marco Rivas, Compliance and Risk Officer
- Kfitzgerald@oochc.org- Kristen Fitzgerald, Risk Manager
- ComplianceandRisk@oochc.org- Compliance Department
Write Us
Oak Orchard Health
Attn: Compliance and Risk Department
300 West Ave, Brockport, NY 14420
Reporting Form: You can also utilize this form below to share compliance and ethical concerns with our Compliance and Risk Department.
Please Note: You have the right to remain anonymous. Please note that if you choose to email us, we will have your email. If you choose to provide your contact information, we will ensure that there is a direct follow-up regarding your concern. Please be assured that we conduct thorough investigations for each report.
Filing a civil rights complaint
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal, available at this website.
Or by mail or phone at:
US Department of Health and Human Services
Office for Civil Rights
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available here.